Ombudsman Services

What is the Program/Service


 
Our Long Term Care Ombudsman program provides services to residents of nursing homes, assisted living, and family-type homes in ten-counties. Ombudsmen make a difference in the lives of a vulnerable population by listening to residents and their families and helping them to understand and exercise their rights to quality care and quality of life. 
 
The Ombudsman Program advocates for residents by investigating and resolving complaints made by or on behalf of residents; promoting the development of resident and family councils: and informing government agencies providers and the general public about issues and concerns impacting residents of long-term care facilities. 
  
Conversations with the ombudsman are confidential and residents or other persons can register a complaint anonymously. Ombudsmen handle a wide variety of complaints involving quality of care, residents' rights, discharge, medications, lost or stolen items, dietary issues, and quality of life concerns.Ombudsmen can also provide information and consultation about how to choose a facility and how to pay for long-term care. 

Who is Eligible?


 
The program serves all residents of licensed long-term care facilities regardless of age.

Is There a Cost?



Ombudsman services are provided free of charge.

How do I Get Help/Apply?



For Ombudsman questions or to reach an Ombudsman Coordinator to discuss your concern(s), please contact:

Catholic Charities
1462 Erie Boulevard
2nd Floor
Schenectady, NY 12305
(518)372-5667
https://www.ccseniorservices.org/long-term-care-ombudsman-program

Office of New York State
Ombudsman
2 Empire State Plaza
Albany, NY 12223
1-855-582-6769
https://ltcombudsman.ny.gov/
    
To report abuse, neglect or financial exploitation you may also contact the New York State Department of Health (DOH) Nursing Home Hotline at 1-888-201-4563 or the adult Home Hotline at 1-866-893-6772.